FAQ's
Frequently Asked Questions
Orders & Shipping
How long does it take to process my order?
Orders are typically processed within 1–3 business days after payment confirmation.
How long does shipping take?
Once shipped, orders usually arrive within 7–15 business days, depending on your location and local carrier conditions.
Will I receive a tracking number?
Yes. Once your order has shipped, you will receive a confirmation email with your tracking number and a tracking link.
Why is my tracking not updating?
Tracking updates may take 24–72 hours to appear after shipment. For international orders, updates can be limited during early transit stages.
Products & Usage
How do I use the Raw Rice Milk Face Cleanser?
Apply a small amount to damp skin, gently massage for 30–60 seconds, then rinse thoroughly with water. Use daily, morning and evening.
How do I use the jaw exerciser?
Place the jaw exerciser in your mouth and gently bite down. Use for 5–10 minutes per day. Consistent use is recommended for best results.
Can I use both products together?
Yes. The products are designed to complement each other as part of a simple daily face care routine.
How long before I see results?
Results vary from person to person. Consistency and daily use are key. Some users may notice changes within a few weeks.
Skin Type & Safety
Is the cleanser suitable for all skin types?
Our cleanser is formulated to be gentle and suitable for most skin types. If you have sensitive skin, we recommend performing a patch test before full use.
Is this product safe for daily use?
Yes. The cleanser is designed for daily use, and the jaw exerciser is safe when used as directed.
Does the cleanser contain harsh chemicals?
The formula uses commonly used cosmetic ingredients designed to cleanse without stripping the skin’s natural moisture.
Returns & Refunds
What is your return and refund policy?
We accept returns and refunds within 15 days of receiving your order, provided the product is unused and in its original packaging.
How do I request a return or refund?
Please contact our support team at Support@theakiraz.com with your order number and reason for the request.
Are shipping fees refundable?
Shipping fees are non-refundable unless the item received was damaged or incorrect.
Payments & Security
What payment methods do you accept?
We accept major credit and debit cards, along with other secure payment options available at checkout.
Is my payment information secure?
Yes. All payments are processed through secure, encrypted payment gateways.
Support & Contact
How can I contact customer support?
You can reach our support team at Support@theakiraz.com. We aim to respond within 24–48 business hours.
What if I received a damaged or incorrect item?
Please contact us within 48 hours of delivery with photos of the item and packaging so we can assist you promptly.
General Questions
Where are your products shipped from?
We work with trusted fulfillment partners to ship orders efficiently and safely to our customers.
Do you offer international shipping?
Yes. We ship to multiple international locations. Delivery times may vary depending on destination.