Refund/Return Policy

Returns & Refunds Policy

We want you to have a positive experience with your purchase. Please review our Returns and Refunds Policy carefully to understand how returns and refunds are handled.

Eligibility for Returns & Refunds

We accept returns and refunds within 15 days of receiving your order, subject to the conditions outlined below.

To be eligible for a return or refund:

  • The request must be made within 15 days of delivery

  • The item must be unused, unopened, and in its original packaging

  • Proof of purchase (order number or receipt) is required

Products returned outside the 15-day window will not be eligible for a refund.

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns on:

  • Used or opened skincare products

  • Items that show signs of wear, use, or damage caused after delivery

If an item is returned in a condition that does not meet our policy requirements, the refund request may be denied.

How to Request a Return or Refund

To initiate a return or refund, please contact our support team before sending any items back.

Support Email:
Support@theakiraz.com

Please include the following information in your email:

  • Order number

  • Email address used at checkout

  • Reason for return or refund

Our support team will review your request and provide further instructions if your return is approved.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original payment method

  • Processing time may take 5–10 business days, depending on your bank or payment provider

Shipping fees are non-refundable unless the item received was defective or incorrect.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Include clear photos of the item and packaging so we can resolve the issue promptly.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is damaged or incorrect

  • We recommend using a trackable shipping service for returns